Frequently Asked Questions

Want to learn more about your Aruba all-inclusive vacation?

Check out the most frequently asked questions about your upcoming trip to Tamarijn Aruba.

Most Asked Questions

 

The Tamarijn Resort is only available as an all-inclusive experience. Taxes and service charges are included—airline fares and airport transfers are not included. Meals and entertainment are included in the booking price. Non-motorized water sports are included, including snorkeling and snorkeling lesson, beginners windsurfing equipment and "Learn to Windsurf" beach clinic, catamarans, floats and kayaks.

No, both resorts are offered only as all inclusive.
Yes, all US citizens traveling to Aruba need a valid US passport. For citizens from other countries traveling to Aruba, please check with your consulate or embassy.
For assistance with existing or future air & hotel reservations, please call 800-219-2727 or 305-354-3563.
The drive is approximately 30 minutes.
DePalm Tours offers transportation services including private cars at an additional charge. Click here for more information. Taxis are also readily available once you exit the airport.

The Divi Aruba and Tamarijn Aruba are separated by a stretch of beach. The walk takes about five minutes. Free shuttle service, using golf cart-like vehicles, is available. It runs between the two resorts, the Casino and The Links at Divi Aruba golf course approximately every 15 minutes. The Alhambra Casino is open from 10:00 AM to 4:00 AM. Table games open daily at 6:00 PM.

The local currency is the Aruba Florin, however US dollars are widely accepted on the Island.

Yes, Wi-Fi (wireless Internet access) is available in all rooms and public areas.

The best telephone number, which reaches the resort directly, is 011-297-525-5200.

COVID-19 AND TRAVELING TO ARUBA

All visitors (including children) will be required to complete the online Embarkation/Disembarkation card process and be approved in order to be permitted entry to Aruba.The new ED card process includes five components. Do take note carefully, as there are important steps, and visitors will not be granted access to Aruba without completing the process. Note: You will need a valid passport and a valid email address that you have access to.

CLICK HERE TO START ED CARD PROCESS

Upon successful completion of the ED card process, travelers will receive an email confirmation of approval for travel, that must be shown either digitally or in printed form, at check in.

Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba. 

Effective August 1, 2021, a flat premium of $15 is charged for stays not exceeding 180 days. This applies to visitors ages 15 and older. Children under 15 years receive free coverage. Please check this link for the latest information on Aruba Visitor’s Insurance.

As soon as you’ve completed the ED-Card form and payment, you will receive an email with your Aruba Visitors Insurance policy documents attached.

As of January 18, 2022, Aruba implemented new testing requirements for travelers from high-risk and very-high risk countries that impact the timeframe needed for PCR testing.

    • Travelers from high-risk countries (U.S. and Canada) must complete an antigen test one day prior or a PCR test two days prior to their arrival in Aruba and present a negative result.
    • Travelers from very high-risk countries must complete a test 24 hours prior to their arrival in Aruba and present a negative result.

Additional details on Aruba’s new requirements for U.S. travelers can be found at: https://www.aruba.com/us/traveler-health-requirements.

The vaccination does not come into play.  The vaccine is not known to result in a positive on a test. 

Divi & Tamarijn Aruba All Inclusives’ mask policies are applicable to all individuals, both vaccinated and unvaccinated, and are in accordance with the requirements of the Aruba government and Aruba Ministry of Health as well as guidance from the Centers for Diseases Control and Prevention (CDC).

  • All in-house guests are required to wear a face mask only when entering and exiting one of the resort’s indoor dining venues and restaurants. Once seated, guests may remove their face masks. When not seated, we kindly request that guests place their face masks back on. For outdoor dining, guests are not required to wear a face mask.
  • Divi & Tamarijn Aruba All Inclusives employees, taxi drivers, vendors and partners are required to wear a face mask on resort properties while indoors and outside.

NEW: Beginning December 6, 2021, all U.S. citizens, regardless of vaccination status, will need to present a negative COVID-19 test taken no more than 1 day before international travel to the United States. All air passengers 2 years or older with a flight departing to the US from a foreign country are required show a negative COVID-19 viral test result taken no more than 1 day before travel, or documentation of having recovered from COVID-19 in the past 90 days, before they board their flight.

Travelers from other countries should check their local government reentry requirements.

You have the option to go to the on island isolation facility or to stay at the resort. If you chose to stay at the resort, we will provide a special rate and in-room dining services to make your stay as comfortable as possible. Guests testing negative have the option to stay with their travel companion(s) as well.

Anyone who stayed in the same room as the person who tested positive can either go into isolation with their loved one, or fly home immediately or pay to go into quarantine off property. 

All visitors will be required to comply with the Government of Aruba procedures and protocols if showing symptoms and/or testing positive for COVID-19 while in Aruba. The mandatory requirements will include isolation, possible relocation and a quarantine for close contacts.

The complete details can be found in the Isolation Protocol for Visitors (version 4) as published by the Department of Public Health (DVG). File updated January 4, 2022. 

Getting around Aruba

 
Aruba is one of the Lesser Antilles islands located in the Southern Caribbean Sea, which is south of the hurricane belt.
The drive is approximately 30 minutes.
No, please visit www.depalm.com for airport transfers or call 1-800-766-6016 or simply take a taxi to the resort/airport.
By taxi, the fare will be approximately $25 U.S., one way.
The local currency is the Aruba Florin, however US dollars are widely accepted on the Island.
Yes, traveler's checks can be cashed at the Front Desk with a maximum of $100 per day. An ATM is available at Tamarijn Aruba All Inclusive.
The drive is approximately 10 minutes. There is a public bus stop at each resort and taxis are available.

Resort Information

 
DePalm Tours offers transportation services including private cars at an additional charge. Click here for more information. Taxis are also readily available once you exit the airport.
The Tamarijn Resort is only available as an all-inclusive experience. Taxes and service charges are included—airline fares and airport transfers are not included. Meals and entertainment are included in the booking price. Non-motorized water sports are included, including snorkeling and snorkeling lesson, beginners windsurfing equipment and "Learn to Windsurf" beach clinic, catamarans, floats and kayaks.
No, both resorts are offered only as all inclusive.
The Divi Aruba and Tamarijn Aruba are separated by a stretch of beach. The walk takes about five minutes. Free shuttle service, using golf cart-like vehicles, is available. It runs between the two resorts, the Casino and The Links at Divi Aruba golf course approximately every 15 minutes.
The Divi Aruba and Tamarijn Aruba are separated by a stretch of beach. The walk takes about five minutes. Free shuttle service, using golf cart-like vehicles, is available. It runs between the two resorts, the Casino and The Links at Divi Aruba golf course approximately every 15 minutes. The Alhambra Casino is open from 10:00 AM to 4:00 AM. Table games open daily at 6:00 PM.

The Divi Aruba room categories are 1. Gardenview rooms, 2. Beachside Casita rooms (next to beach but do not have ocean views), 3. Poolview rooms, 4. Oceanview rooms, and 5. Oceanfront Lanai rooms (right on the beach with ocean views). The Oceanfront Lanai rooms are the resort's best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor.

Any room category at the Divi Aruba includes use of all facilities and features including restaurants, bars and other services at the adjacent Tamarijn Aruba All Inclusive.

The Tamarijn Aruba rooms are all oceanfront, in two story buildings and steps to the beach.

All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba. At both resorts each room has either a king bed or two queen beds. The rooms at Divi Aruba are slightly larger than those at the Tamarijn Aruba. Each has a patio or balcony.

Room requests or any other special requests can be sent to request@diviaruba.com. Please note that room requests will be noted, although they cannot be guaranteed.

Non-smoking rooms are not specifically available and all rooms are well ventilated.

Yes, ground floor rooms have a patio. All other rooms have a balcony.
Yes, Wi-Fi (wireless Internet access) is available in all rooms and public areas.
Yes, hair dryers, irons and ironing boards are available in all rooms.
Yes, there are complimentary Nespresso-style coffee machines in every room with two coffee pods, two decaf coffee pods and two tea bags replenished daily.
All rooms are equipped with a digital programmable safe free of charge. Safes will fit a standard size laptop.
Yes, cribs are available at no additional charge.
All rooms are non-smoking. Smoking is only permitted on balconies and outdoor spaces at the hotel.
We prohibit the use of drones at our resorts to protect both our guests' privacy and vacation experience.

Restaurants & Bars

 

At the buffet restaurants, breakfast is served between 7:00 AM and 11:00 AM. Lunch is served between 12:00 PM and 3:00 PM, and dinner is served between 6:00 PM and 9:30 PM.

The a la carte restaurants serve dinner only between 5:30 PM and 9:30 PM.

The snack bars serving sandwiches, pizzas and other snacks are open between 11:00 AM and 1:00 AM.

Dinner reservations are required for a la carte restaurants. Reservations can be made for two days in advance once on property at the guest services desk.

We recommend a casual elegance dress code for dinner.
The two resorts offer wide varieties of food service, both buffet and a la carte. Selections range from made-to-order brick-oven pizza, grilled fare including Argentinian sourced grass-fed beef, Italian, Asian, Mexican and fine dining.

 The Resorts cook with vegetable oil.

The Resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu and sample menus can be viewed on our website. The Food & Beverage manager is available to aid you with food selections on property.

For any food allergy concerns or special requests, please ask for the chef on duty at any of our restaurants for assistance with your food preparation. Our chefs are available to assist with any of your needs, and if necessary will prepare special dishes to ensure your satisfaction during your stay.

Our all inclusive bars offer guests a wide selection of fine spirits including Captain Morgan, Jameson, Absolute, Kentucky Bourbon and much more. Mixologists at all of our 8 beach or pool side bars prepare refreshing tropical drinks, frozen or over ice. Select wines and champagne are also available along with refreshing beers on tap.

* ALL INFORMATION, SERVICES AND AMENITIES ARE SUBJECT TO CHANGE AT ANY TIME.
Plastic constitutes 90% of all trash floating in the oceans. Straws are in the top 10 of items picked up during trash cleanups. This is one of the main reasons we have eliminated the use of plastic straws and other paper and plastic goods throughout the properties.

Families & Children

 
Babysitting services are available through www.arubababysitter.com. Guest should contact the company directly to make arrangements.
Yes, cribs are available at no additional charge.
There is a Kids Camp for children ages 5 to 12, with activities including t-shirt painting, arts and crafts, basketball, movies, pool games, bingo, scavenger hunt, snorkel clinic, tennis clinic, soccer tournament, snacks and more. The programming runs AM sessions from 9:00 to 11:45 and PM sessions from 1:00 to 4:00. A completed registration form is required for program sign-up.

Activities on and off property

 
Non-motorized water sports are included, including snorkeling and snorkeling lessons, beginners windsurfing equipment and "Learn to Windsurf" beach clinic, catamarans, floats and kayaks.
The resorts provide beach towels. A towel card is issued upon check-in, which can be used to obtain a beach towel each day.
The hours of operation of gym are 6:30am – 7:30pm.
The drive is approximately 10 minutes. There is a public bus stop at each resort and taxis are available.
The Alhambra Casino is open from 10:00 AM to 4:00 AM. Table games open daily at 6:00 PM.
The Links at Divi Aruba, a premium 9-hole course with an on-site golf school and clubhouse, is adjacent to the Divi & Tamarijn All Inclusives. This optional amenity is available at an additional charge.

Important Booking Questions

 
Yes, all US citizens traveling to Aruba need a valid US passport. For citizens from other countries traveling to Aruba, please check with your consulate or embassy.

We understand that travel can be complicated these days. To help make things simple, we’re offering guests the ability to reschedule their vacation for any reason, free of charge. 

Change with Confidence Policy

Guests can reschedule their stay through December 20, 2022 and the existing rate at the time of the original booking will be honored. We fully support any guest’s decision to alter their travel plans due to unforeseen circumstances.

New bookings taken July 9, 2021 or later – A one (1) night deposit will be charged at the time of booking. Thirty (30) days prior to arrival the remaining balance will be charged. Cancellations made prior to 30 days will receive a refund of the deposit, less a $100 cancellation fee. Cancellations made at 30 days or less are subject to a one (1) night penalty.


 
Please note: Policies apply only to reservations made through Divi & Tamarijn Aruba All Inclusives directly. Guests who booked via another source, online travel providers or other third parties are advised to contact their booking provider for information on their policies and for assistance.  

Should winter weather conditions affect your flight into or out of Aruba and you wish to inform us of a change in your travel plans we ask that you contact our US Reservations office at 1-800-554-2008. When leaving a message – please provide your reservation booking name, hotel, your current dates of travel and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.

For further information regarding specific cancellation policies please contact your original booking agent or travel provider.

For assistance with existing or future air & hotel reservations, please call 800-219-2727 or 305-354-3563.
Yes, honeymoon stays must commence within 12 months of wedding. A copy of the marriage certificate or wedding invitation is required at hotel check-in.
The best telephone number, which reaches the resort directly, is 011-297-525-5200.

Please Note: Current as of January 18, 2022.

Please Note: Features and facilities are subject to change without notice

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