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Our COVID-19 Updates and Cancellation Policy

Our thoughts are with all those who have been affected by COVID-19. As the collective global citizenship does their part to curtail the spread of COVID-19, Aruba is no exception. 

The Government of Aruba has made the difficult, but necessary decision to mandate a suspension of all inbound and outbound travel to Aruba now extended until June 30, 2020. These restrictions are subject to change. 

Divi & Tamarijn Aruba All Inclusives guests that are currently scheduled to arrive between May 11 and June 30, 2020 have the option to cancel and receive a refund on their stay without penalty. Note: credit card transaction cancellation fees apply. Guests may also choose to reschedule reservations for new travel dates through December 21, 2020 at their current booked rate or choose to apply their deposit as a credit towards future stay.

To adjust or cancel pre-purchased travel insurance please call 1-866-243-7524 or email service@itravelinsured.com.  

For reservations made through another company or travel agent, please contact them directly for assistance. 

Divi & Tamarijn Aruba All Inclusives’ top priority has been the health and wellbeing of our guests and team members – we know that this decision has a broad impact far beyond our operations. We thank you for your patience and understanding during this rapidly evolving situation. 

We look forward to welcoming you back to the Divi & Tamarijn Aruba in the near future. 

Existing Reservations arriving May 11, 2020 through June 30, 2020 have the following options and may do so directly using the form below:

  • Reschedule your current reservation for new travel dates through December 21, 2020 at your currently booked rate
  • Cancel your current reservation and choose to apply your current deposit towards a future stay for travel through June 30, 2021. You must rebook new dates of travel by September 1, 2020. Please note a difference in rate may apply.
  • Cancel and receive a refund of deposit. Please note a credit card transaction fee will apply.

Once you have made your decision on which option is best suited for you, please click on the link below to complete our online form. Completing this form is the best mode of communication and will result in faster turnaround time. The change in your reservation will be made and a customer service representative will email you with confirmation.

ONLINE RESERVATION CHANGE FORM

Please complete all fields on the form before submitting. Once your submission is received a customer service specialist will amend your reservation and send you a confirmation email. Please allow up to 48-hours for a response.  

Additional questions can be emailed to guestassist@diviaruba.com.

Flight schedule with tentative service dates can be found here on the Aruba Airport’s office website. www.airportaruba.com/airline-schedules

Updated May 11, 2020


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